By accessing this website and/or placing an order with us, you are acknowledging and agreeing to these Terms and Conditions. The Terms and Conditions may change at any time without notice. Please contact us at email@example.com if you have any questions.
AK Collector’s Source does not ship outside of the United States.
AK Collector’s Source is a “side gig” of the owners. Orders are typically filled in the evenings and weekends. With this in mind, please allow 1-3 business days to process your order.
All order are shipped via USPS or UPS. Please refer to the individual carriers’ websites for their policies regarding delays, damages, lost packages, or other carrier related issues.
As long as your order has not shipped yet, you may request a cancellation for a total refund.
A cancellation request initiated after the order has shipped is considered a “Normal Return” as defined in the Returns section below, and may be subject to a restocking fee.
AK Collector’s Source reserves the right to process returns as we see fit.
To request a return, please email us at firstname.lastname@example.org within 5 days of receiving your order and provide your order number, the item(s) you would like to return, and an explanation for the return.
If the return is due to an error by AK Collector’s Source (wrong item shipped, wrong condition, etc.), it is a “Justified Return” and the following conditions apply:
- We will provide a return shipping label at no cost to you
- You will receive a full refund or exchange
If the return is due to an error by the customer (wrong item ordered, change of heart, etc.), it is a “Normal Return” and the following conditions apply:
- You are responsible for the return shipping cost
- The original shipping charges will not be refunded
- A 20% restocking fee may be deducted from the refund amount
To be eligible for a refund or exchange, returned items must be received in the condition that they were sent.
We resolve all returns by either a refund or exchange; we do not offer store credit, rain checks, special coupons, or IOU’s.
Once AK Collector’s Source receives the returned item(s), we will process the refund. Please allow up to five days for the refund; additional time may be needed for it to show up on your payment method.
You (as the customer) may request an exchange in lieu of a refund for the following reasons:
- As a direct replacement for a defective/incorrect returned item
- In the event that a direct exchange is not possible, an exchange for an item of matching value
We will initiate the exchange once we have verified the conditions of the return process.
Please allow 3-5 business days for your exchanged item to process and ship.
Military Surplus (Milsurp) Items Disclaimer
AK Collector’s Source takes our dedication to collectors seriously. We carefully sort all Milsurp items for condition, markings, and other distinguishing features that establish value. We do our best to describe the item on the product page as accurately as possible.
In the event that a Milsurp item did not meet the description provided on the product page, you may initiate a return or exchange as defined above. You may be required to send pictures or other evidence to substantiate your claims.
We will make the final determination on whether something is eligible for return based on discrepancies of the product description.
Milsurp items sold “As-Is” are not eligible for exchanges or refunds based on condition. These items are typically sold below their true value with the understanding that there may be some “lemons.”